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DEALS & CONTRACTS
GTM Teleshopping Boosts Agent ...
Altitude Software Spotlights Unified ...
Accenture To Manage Rollout Of ...
WNS Signs Contract Extension With ...
Altitude Software And PLDT ALPHA ...
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BUSINESS BUZZ
Indian Industry must Prepare for ...
This Self-Learning Humanoid Could ...
Altitude Software Wins Best Customer ...
Jebsen & Jessen Communications ...
Major UAE-based Master Planned ...
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MOVEMENTS
Capgemini Appoints Devesh Nayel ...
Aspect Software Appoints Sanjay ...
Firstsource Appoints David Strickler ...
WNS Names Deepak Sogani As Chief ...
Persistent Systems Hires Sridhar ...
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EVENTS
16 Mar: BPO India Forum 2011
Firstsource Amongst CIO 100 Honorees
Upside Learning Amongst Emerging ...
12 Aug: BPO India Forum 2008
3 Jul: NASSCOM HR Summit 2008
19 Dec: Bangalore HR Summit 2008
Atento, b2s, Atlas Online Win ...
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LAUNCHES & OFFERS
World’s Most Inexpensive BI Solution ...
Drishti-Soft Launches Ameyo 3.0
EXL Releases LifePRO Version 16
Consilium Software Launches Next ...
Drishti-Soft Launches Ameyo Chat ...
Drishti Announces QPass - Queue ...
Altitude Software Launches Altitude ...
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MOST POPULAR NEWS
16 Mar: BPO India Forum 2011
WNS To Present At Investor Conferences
12 Aug: BPO India Forum 2008
Best HR practices for best in ...
India Tops As Financial Services ...
24/7 Customer’s Young Achiever: ...
RPO Is the Next Generation Of ...
Signature With Style: From Parkers ...
Detox To handle Stress After Effects
Using Technology To Increase Workforce ...
 
 
 

Winning Companies Compete With Knowledge
(Saturday, June 13, 2009 12:15:43 PM IST)
Contrary to popular perception, using knowledge for competitive purposes is far more science than art.
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Talent Affirmation and Differentiation
(Saturday, March 21, 2009 1:03:33 PM IST)
Great call centres distribute the investments they make in their people accordingly. They differentiate on things like pay, ...
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Talent Development, Engagement and Benchmarking
(Friday, March 13, 2009 1:03:44 PM IST)
Call centre agents must perceive that they are coached and developed, as well as challenged and unleashed, to execute the ...
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Building a Strong Talent Leadership Foundation - Talent Acquisition
(Wednesday, March 04, 2009 11:09:16 AM IST)
Within great call centres, it is typical for HR to create and implement sophisticated tools and processes that enable internal ...
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The Power of Your Leadership Value Proposition
(Monday, February 23, 2009 3:46:35 PM IST)
At its core, a great call centre Leadership Value Proposition encompasses everything call centre employees experience throughout ...
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It’s About Your Talent Leadership 'Mindset' and Execution
(Friday, February 20, 2009 3:49:52 PM IST)
All assets, except the human capital asset, eventually become commodities. Call centres need to do a better job executing ...
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The True Cost of Poor Quality
(Thursday, July 03, 2008 12:05:37 PM IST)
When businesses begin to consider offshoring customer support functions, the conversation is typically driven by a desire ...
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LPO: Poised for a take off
(Monday, May 12, 2008 11:35:40 AM IST)
LPOs are coming up in a big way in India, given the country's vast English speaking talent pool of legal eagles. However, ...
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Is the BPO industry geared up for the end of Tax Holiday?
(Tuesday, April 29, 2008 5:31:05 PM IST)
Tax Holiday for the BPO sector expires in 2009. What repercussion would this termination have on the industry? How is the ...
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Attrition—Slaying the dragon with HR strategies
(Monday, March 17, 2008 1:00:28 PM IST)
Attrition has been recognised as the key challenge in 2008 by Indian contact centres. The focus would now be on improving ...
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Improving quality: New BPO mantra
(Thursday, December 20, 2007 12:25:12 PM IST)
Customer satisfaction is no longer sufficient for growth in the BPO/ITES sector. Companies are now aiming for quality certifications ...
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Better be safe than sorry with BCP
(Thursday, December 13, 2007 3:24:19 PM IST)
Business Continuity Plan (BCP) is a contingency measure all organisations must have in place to counter any unanticipated ...
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Tips to Improve Customer Service at Call Center
(Wednesday, November 28, 2007 8:39:39 PM IST)
This article from crm2day discuses how organisations can improve their customer service while using proven customer service ...
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Outsourcing Product Development On A High
(Wednesday, October 10, 2007 5:15:20 PM IST)
The global product development services market has taken a leap from $300 million in 2001 to $3 billion in 2006. Is the ...
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Risk Management : 24/7 Customer
(Thursday, October 04, 2007 9:01:10 PM IST)
The project might be the development of a new process or setting up of a new centre in a different country. The requirements ...
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Using Six Sigma principles to enhance Customer Satisfaction in the eCommerc
(Thursday, October 04, 2007 5:09:49 PM IST)
As the eCommerce industry matures, customer expectations from e-commerce sites continue to rise and hence some online companies ...
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"Hello, How May I Help You?"
(Wednesday, September 26, 2007 8:27:44 PM IST)
The call centre agents, with their ever-obliging attitude always strive hard to keep the customers in good humour, however ...
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Omnia BPO On A Fast Track
(Wednesday, September 12, 2007 5:39:18 PM IST)
Domestic BPOs are trying to carve their niche in business by grasping new opportunities available within the country lest ...
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Transforming HR Professionals: From Administrators to Strategists
(Wednesday, September 12, 2007 4:21:46 PM IST)
50 to 60 per cent of all HR activities are repetitive and voluminous. Outsourcing them will help the HR function to actually ...
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KPIT Cummins : Capturing The FAO Market
(Thursday, August 30, 2007 8:08:09 PM IST)
According to a Deloitte survey, the Finance & Accounting Business Process Outsourcing market has seen 300 multi-scope engagements ...
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The Paradox Of Excellence
(Wednesday, August 22, 2007 3:04:11 PM IST)
The BPO service providers find themselves in an endless quest for excellence as the demands of their clients keep climbing. ...
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Q&A With Scott Petty, Group Executive, Services, Dimension Data Group
(Friday, August 17, 2007 6:59:14 PM IST)
The world of IT outsourcing services is changing rapidly with Gartner Group advising the players in the field to make a ...
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Strategy for Offshore Vendor Evaluation
(Wednesday, August 01, 2007 8:28:27 PM IST)
Manu Tandon, Sr Marketing Manager, Equinox Corporation illustrates the way a client needs to work out vendor partner plan ...
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Intangible Benefits Of Offshoring
(Wednesday, July 25, 2007 6:53:39 PM IST)
Samir Parekh, Vice President, Business Development at Motif Inc. explains that for small to mid-sized companies, offshoring ...
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Strategic Outsourcing: Optimising The Value
(Wednesday, July 25, 2007 6:00:14 PM IST)
Pete Lorenzen, VP, Global Service Delivery, Integrated Delivery Operations, IBM India highlights the issues looming large ...
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  PAGE#1  Next...

TRENDS
LDRA Announces ESSS 2016 - Inspiring ...
Can India Leapfrog With IoT?
Productronica 2015 Celebrates ...
Radar For 3D Automotive Imaging ...
OPPO Plans To Setup Handset Assembly ...
IPC To Conduct NCEDAR 2015 Event ...
CyberOptics Reports Third Quarter ...
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THE BIGGIES
We wish to continue to build leaders
Attrition is something we have ...
WNS is an employer of choice
Employees are the backbone of ...
Headcount not directly proportionate ...
Our hiring is driven purely by ...
Our future success rests on our ...
See More
STRATEGY
Winning Companies Compete With ...
Talent Affirmation and Differentiation
Talent Development, Engagement ...
Building a Strong Talent Leadership ...
The Power of Your Leadership Value ...
See More
TEAM BUILDER
Best HR practices for best in ...
Global opportunities for Indian ...
The right mix: There's more to ...
New way to talent management
Take it easy with tech-enabled ...
See More
JETSETTERS
Talent is nothing, it's all about ...
"BPO industry offers multi-dimensional ...
Defying definitions
Pawan Sharma: KPIT Cummins' Most ...
Hiring Assets At Corbus: G.S. ...
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BETTER WORKPLACE
It's Still Open Arms For Work-From-Home ...
From Resign To Re-Sign
Make your workplace work for you!
"It pays to be with us for long"
Chill And Be Happy In Office
See More
INFRASTRUCTURE
Using Technology To Increase Workforce ...
VoIP QOS, an elusive goal?
Compound solutions for contact ...
Analytics to lead contact center ...
Is it the right time for Unified ...
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WELLNESS
Blogging BPO blues: All rights ...
Stress Buster On Its Way To Meet ...
Meet The New Stress Buster
Did You SLEEP Last Night (Day)?
Happiness: A Falling Graph For ...
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INDULGENCE
Signature With Style: From Parkers ...
Luxury Sedans On Indian Roads
Shirts And Ties That Tie
Trendy Time Pieces
Get A Dose Of Exotic Wellness ...
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