Altitude Software and PLDT ALPHA Enterprise bring to market high value-added managed services and hosted contact center solutions that reduce costs and optimize resources. Free from complex IT and communications management tasks, companies can focus on business development and customer service and become more productive and competitive.
New competitive advantages for companies seeking to develop business and customer relationships
“Our partnership with Altitude Software highlights PLDT ALPHA commitment to put Relationships First” stated Mr. Victor Tria; Vice President and Head of Corporate Business Solutions, PLDT. “We are in the market with top communications and customer interaction solutions that together with great service and contact center expertise, give companies new competitive advantages in developing their business and customer relationships”.
The PLDT ALPHA Contact Center Solutions service provides a managed contact center platform, managed telecom facilities and other services. It is a converged voice and data solution that has feature-rich functionalities, a high-availability and high-capacity platform, and a dedicated, secured and fully-redundant infrastructure.
Companies win more flexibility to respond to changing business needs
"PLDT ALPHA is the ICT partner of choice of top-tier companies in the Philippines” says Gastão Taveira, CEO at Altitude Software. “Our partnership is already helping key companies provide excellent customer service and grow their business. And they can do this while retaining the flexibility to respond to changing business needs and manage variations on demand on their customer interaction channels”.
Altitude uCI is a flexible and fully integrated contact center software suite optimized for hosted service delivery models, with a great track record on the global contact center market. It provides companies with a new generation of powerful, feature-rich solutions directed at sales, telemarketing, customer service, debt recovery and other business needs. From IVR to intelligent routing, from dialers to agent desktops, from workflow to knowledge base integration, Altitude Software has modular solutions to deploy selectively and address specific business needs, while enforcing security and providing reliability.