Now in its 14th edition, the Consumidor Moderno (Modern Consumer) awards, from leading Padrão business media group, are the top customer relationship management awards for companies in Brazil. The award is based on a scoring system that includes customer feedback, referrals, product and services portfolio, and “on site” evaluation.
“We are honored to be recognized for our ongoing commitment to innovation and excellent service as a contact center solutions vendor” states Elaine Ferreira, Altitude Software President for Latin America. “As a market leader, we strive to meet and exceed customer expectations and deliver maximum value in a wide range of business situations”.
Altitude Software has been in Gartner’s Magic Quadrant’s for Contact Center Infrastructure since 2000. Over the years Altitude Software has won several dozen industry awards. Some of the more recent include Customer Magazine's 2013 Product of the Year Award in the US and Contact Centre Product of the Year in the UK.
Altitude uCI8 is the latest release of Altitude’s proven contact center solution suite, now with a 20-year track record of outstanding results and in use in 1,100 contact centers worldwide. It includes hundreds of new features focused on increasing contact centers’ ability to perform profitably, and it delivers significant innovation in four key contact center business areas: informed decisions with real-time insights; unified social media interactions; multimedia workflow; and intelligent campaigns.