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This Self-Learning Humanoid Could Pose Threat To The BPO Industry! This Self-Learning Humanoid Could Pose Threat To The BPO Industry!
 
Amelia's importance grows when subjected to more complex questions as the humanoid can answer the same in mere minutes thanks to its self-learning algorithm.

Saurabh Singh, EFY News Network  (2 Votes)

Tuesday, June 03, 2014:  Millions of college graduates looking for jobs in the BPO industry, as well as the hundreds and thousands of engineering graduates looking forward to being employed by the IT industry are in for an existential shocker. Amelia, a humanoid program designed by New York-based IPSoft could well be a viable alternative to 'humans' in jobs like office accounting and finance to tech support voice calls, thereby rendering the latter jobless.
IPsoft's software platform designed by Chetan Dube, a former New York University mathematics professor could give the Indian US$70 billion and the entire global $400-billion export-oriented IT services cum BPO industry a serious run for the money. How you ask? Amelia with a software algorithm that efficiently mimics the human brain can carry out natural language conversations in a fraction of the time that humans take today, much to their dismay.

However, Amelia's importance grows when subjected to more complex questions as the humanoid can answer the same in mere minutes thanks to its self-learning algorithm. According to IPsoft, Amelia has the ability to function at one-fourth the billing rates for human engineers and could challenge even the most innovative of Human Resources departments while handling tasks. All said and done, IPsoft is looking to partner with IT services firms and let them use their technology in some sort of partnership.

Saurabh Singh, EFY News Network  (2 Votes)


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