Inspiration to many, G.S. Ahluwalia,
Head, VP and HR, Corbus, has a vast professional experience,
primarily in the services sector. Pretty early in his career,
Ahluwalia discovered that ITES industry suited his dynamic
personality. He could see the sector holds potential to
revolutionise the way companies do their business.
simple boy from a working middle-class family, Ahluwalia had
learnt to be independent and take decisions in his nascent age.
His rich family culture and values helped him achieve success in
his life. Reminiscing about his childhood, Ahluwalia said, "I
was a 'School Captain' in my high school and
represented the school in several forums nationally. The school
has a special place in my life as it gave me my life partner with
whom I have been married for around 10 years."
after completing education, Ahluwalia started his career with
Khaitan Cargo & Logistics, a company specialising in supply
chain management, and climbed the sucess ladder to be a management
trainee, HR in the company. He also worked with HCL in the HR
dept. An expert in managing work force development, recruiting,
performance management, change management and back office HR
management, he later joined Corbus Global Delivery Center in India
in the year 1997. Working as VP and HR head for Corbus, he is
responsible for corporate human resource strategies and
A master in business management, Ahluwalia
specialises in HR with courses in Human Resource Management such
as Post Graduate Diploma in Personnel Management and Industrial
relations and Senior HR Management Certification
Currently based in Corbus' global
headquarters in Dayton, OH, Ahluwalia has experience in
progressive human resources, with expertise in HR change
management, leadership and team development, and business process
improvements. He has led all of Corbus' Human
Resources worldwide including organisational capability, learning
and development, diversity, communication, and organisational
culture and effectiveness ensuring that the HR strategy is aligned
with the strategic direction of the company.
the key challenges he faced in his professional life, Ahluwalia
says, "Change is the biggest asset of our industry. Hence our
challenges have shaped and re-shaped from time to time. To manage
a seamless change, the challenge is for both sides: employee and
the company." Being the HR head, the biggest challenge,
according to him, has been the fundamental changes that are taking
place in the workforce and the workplace that promise to radically
alter the way companies relate to their employees. Hence retention
is a big challenge.
He added, "Hiring and retaining
good employees have become the main concerns of nearly every
company in every industry." To overcome this monstrous
challenge, he advises, "Companies that understand what their
employees want and need in the workplace and make a strategic
decision to proactively fulfill those needs will become the
dominant players in their respective markets and can overcome this
challenge quiet easily."
Ahluwalia strongly believes
that there exists no perfect, one-size-fits-all work-life balance
to suit everyone's needs. He believes that everyone is unique in
his or her approach to life and the kind of priorities they have
set for themselves. He nevertheless believes, "At the core of
an effective work-life balance definition are two key everyday
concepts of daily achievement and enjoyment that are relevant to
Throwing light upon the professional life
of the young BPO employees, he says, "We need our BPO
workforce to see the industry as a place, which can give them
long-term and fulfilling career opportunities and not just a place
where they come to get their accents neutralised and move on."
further shares his views on how the outsourcing industry in India
can change the perspective and be viewed as strategic, viable and
low-risk alternative to 'doing it themselves' rather than as a
tactical answer to next quarter's earnings problem. He expresses
concern on the kind of work being done and says, "There is
little analysis done about the type of work being done other than
long expositions about 'high end' and 'low end' work." Being
an expert in services industry, he advises, "Strategy is as
much about deciding what NOT to do than what to do."
busy in his work most of the times, Ahluwalia still manages to
take time off for his leisure activities and most important for
his family. He says, "I tend to divide the work/life balance
in four categories: work, family, friends and self. That makes
things easier to manage for me. Family always comes first to me."
Playing golf, reading books and exercising Yoga are some
of his relaxation methods for the weekends. "I rarely like to
play cricket with my friends and hit some winning shots," he
adds smilingly. He catches up with his friends through e-mails and
phone calls during the free time or whenever possible so as to
remain in touch.
Giving all the credit for his success to
his family, Ahluwalia says, "The biggest motivation and
inspiration for me comes from my family. They have been a constant
support to me all along in my key decisions." He gets
emotional while adding, "My biggest inspiration is my father.
He has been the one who made me what I am today."
strong values that he inherited from his father continue to
inspire him to be a good human being, a family person, hardworking
professional and a responsible citizen, as he says, "My motto
in life is: Always put country first before family, family first
before profession and profession first before self-pleasure."
If you follow this motto, there can be no issue in balancing your
life professionally and personally, he adds.
dreams to create a legacy for next generation and wants to lead
his own services organisation by 2020. "The Indian ITES
industry has shaped the world economy of the 21st century and
helped create a new world order. And guys, this is just the tip of