Born and brought up in Pune, Sharma
has always been very attached to his family and motherland. After
completing his graduation in computer technology in 1990 from Pune
University, he joined Kalyani Sharp as a junior trainee engineer. This
was just the beginning. He smiles and adds, "Very early in my career, I
realised that 'this' was not my cup of tea." The much-needed change in
the form of an opportunity came across him and he shifted to the
information technology sector in HCL.
"While working abroad, I realised if I can
contribute to their country then why not use my experience for
contributing to my motherland," shares Pawan Sharma. It might sound
that we are talking about a freedom fighter or a patriot. Not at all.
We are talking about the man who lives in this real world in this
century. We are talking about Pawan Sharma who hails from Pune, the
educational hub of the country. He is at present President, Global
Business Solutions, KPIT Cummins, and heads the IT division for KPIT UK
and Poland as well.
shift from the automotive campaign for which he was working earlier to
IT, completely changed his course of career. From that day onwards, he
has been gaining a vast pool of knowledge and experience in various
fields. Whether its sales, marketing, operations, consultancy or IT or
BPO,he is a jack of all trades. Sharma also coaches many top management
personnel on various topics.
Explaining about his career, he adds,
"I have done almost everything from hard core sales and marketing to
hardcore operations and consultancy but if I have to speak about my
area of specialisation, I would say its operational excellence." He has
been instrumental in setting up software development centres and also
managing and bagging multi-million dollar deals for HCL, IBM and HP and
now for KPIT.
The list of his designations and work
responsibilities is never ending. He is at present president, global
business solutions, KPIT Cummins, and heads the IT division for KPIT UK
and Poland as well. He also leads the diversified financial services
division of KPIT Infosystems. Pawan Sharma continues, "Designations at
one point of time become interim; the important aspect is that the
industry remembers you for your contribution to the economy and to the
While talking about his contributions
and achievements to the industry, he humbly replies, "I prefer to let
my work speak for me and believe in achieving visibility through
productivity." Actions should speak louder than words, advises Sharma.
Sharma is one of the very few who
realised the importance of offshoring at quite an early stage. While
working for IBM India Limited as country manager, software, he could
foresee the growth and development in the country itself. At that point
in time, he decided to return to his homeland and work in Pune. Earlier
he had been instrumental in planning and making HCL's BPO division in
2002 a success wherein he worked as vice president, international
sales, HCL Technologies BPO Services. Hence he became the most eligible
'candidate', so to say, for setting up and establishing the BPO/KPO arm
for KPIT. KPIT Cummins convinced him to work for them and he joined in
July 2004. Since then he has been involved in establishing the BPO
segment, and he has been able to do so quite well.
Considering his professional life,
Sharma has always been very result-oriented. His family has been always
very supportive of him. With over 15 years of experience and a position
in the industry worth-mentioning, Sharma still gets surprised by those
who say that they can manage their work and personal life perfectly on
their own. He believes that you need to have a strong social support
system to strike a perfect balance between the two and even then it is
"I seek to build complementary
win-win relationships with family, friends and business associates. To
keep these relationships healthy and maintain a high level of trust, I
make daily deposits in the emotional bank accounts of others. You need
to have a strong social backing to face the challenges in life. There
has to be a good family support to rely on at the time of
difficulties," continues Sharma. He proudly adds, "I have been lucky to
have a family like this."
Talking about the various challenges
he faced, he smiles and says, "In the early years of offshoring, there
was a time when we had to even explain to people that India is not so
backward. That it has developed and people don't travel on bullock
carts and elephants anymore." On a serious note, he adds, "If it was
challenging, it was exciting as well. I believe the biggest challenge
has always been to sustain what we have promised to the client. It is
important to deliver value to the customer without compromising on
moral values and ethics. It should be a profit-oriented project but
people management is the most important."
What would he advise to new entrants
and freshers joining the industry? Pawan Sharma believes that it is the
responsibility of those leaders and mentors in the industry who have
succeeded and have experience to share. They need to train the just
'fresh out of college' and let them realise and understand their
targets and future goals. He says, "It is the responsibility of the
country and people like us to train and develop the qualities in them.
You cannot expect them to be professionals straight from college?" He
also showed concern on the fact that the Indian education system does
not have any professional aspect. He further requests the industry
people to "pull up their socks and base more stress on ethics and moral
values, for one wrong step can mar the image of the company and the
Indian industry, and of the country at large.
"I see each day as a clean slate, a
fresh chance to write a new script and size new opportunities. I value
life's experiences and seek to learn from each one." Explaining about
his learning experience so far, he adds, "I keep learning all the time.
And the best thing I have learnt in a BPO environment is the team work.
I plan to take these best practices to IT segment as well. The HR is a
True HR only in a BPO."
Moving on to his family, Pawan Sharma
shares, "Besides a loving, caring and understanding wife, I have two
lovely kids. One is 10 and other is just four-year old." Sharma makes
it a point to spend quality time with his family. This part does not
come as a duty to him but relaxes him as he loves to be with his family.
An avid reader with interest in a
vast variety of genres, he can discuss any topic. A philanthropist and
meditator, Sharma spends 15-20 mins in a day to relax and meditate. He
is also very fond of travelling. Though travelling is always on his
cards, he wishes to spend time in the 'lap of nature'. He loves
listening to music varying from Sufi to Jazz. Sharma concludes, "When
people ask me what do I do with all the money I earn, I tell them that
the more I earn the more I can give to the needy."