“Companies are seeing their cost to serve escalating as customer satisfaction with the service experience declines,” said Andrea Ayers, president, customer management and the relationship technology management (RTM) group, Convergys. “Our new solutions portfolio helps companies deliver an effective and meaningful customer experience to each and every customer while lowering the rising cost to serve and deriving greater value from their customer relationships.”
The new Convergys Multichannel Automation Solutions portfolio comprises the following: Convergys Revenue Capture Solutions, Convergys Experience Enrichment Solutions, Convergys Cost Containment Solutions and Convergys Adoption Acceleration Solutions.
The Convergys Multichannel Automation Solutions include consulting services, technologies, professional services and flexible delivery models across live agent and self-service channels. |
