b2s Morocco, part of the number two outsourcing group in France, won the 'Best General Nearshore Performance Award' and 'Best Quality Survey Award', and Atento Morocco, part of Grupo Telefónica, and an outsourcer in Spain and Latin America, won the 'Best Spanish Market Nearshore Performance Award'. Atlas Online, the Royal Air Maroc airline contact centre, won the 'Best Internal Market Contact Center'.
André Azoulay, special adviser to his majesty, the king of Morocco, stressed the positive economic prospects the industry enjoys in this North-african country, "Since 2000, the contact centre industry has created over 20.000 new jobs in Morocco. It has been consolidating its place in the global market with a business strategy based on service quality and the optimal use of technology and qualified human resources. Moroccan contact centres can now rival with the ones based in Europe."
"Altitude Software has been supporting contact centres in Morocco since 2000. We have a good track record in enabling our customers to cost effectively deliver the highest quality of service," added René Esline, general manager, Altitude Software. |
