"This is a great opportunity to continue serving Comcast and its subscribers with a broad range of relationship management solutions," said Jim Boyce, president, Convergys, North America.
In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives. |
