WNS Philippines will handle inbound customer calls for T-Mobile UK's prepaid subscribers. The WNS associates will support a full spectrum of customer care services ranging from price plan inquiries to handset issues such as lost, stolen or faulty phones. The contact centre staff will manage queries on promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits.
"T-Mobile is committed to ensuring that our customers receive the best care at all times. We are recognised for our superior customer service, and by leveraging the capabilities of WNS Philippines, we will to take our customers' experience to the next level," said Russell Taylor, customer services director, T-Mobile UK. "We have chosen WNS Philippines as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values."
Victor M. Endaya, president and CEO, ACS Philippines, said, "We are confident that our team will deliver the high standards of customer service that T-Mobile is known for. T-Mobile UK's vote of confidence also affirms the Philippines as the customer care destination of choice." |
