Located at Kurumbapet in Puducherry, the facility is designed in the French colonial style with a capacity of more than 700 seats. With an initial headcount of 1,600, the centre will be the largest BPO employer in the union territory. The centre is scalable to accommodate 2,200 employees.
For Aircel’s customers in the Chennai circle, Sparsh provides services out of its Chennai centre employing over 500 employees. Both centres will provide customer service in English and Tamil languages.
Speaking at the inauguration of the Puducherry centre, Susir Kumar, chief executive officer, Intelenet Global Services, said, “We are delighted to partner with Aircel, one of the frontrunners in the telecom industry in India. Puducherry is an emerging outsourcing destination for the IT-BPO sector, and we chose the union territory for its excellent infrastructure and competent talent pool.”
While talking about the partnership with Sparsh, Gurdeep Singh, chief operating officer, Aircel, said, “As we expand our business in south India, we needed a partner with core strengths in the domestic telecom industry, and Sparsh as the leading domestic BPO player was the obvious choice. The scalability and service quality offered by this partnership will help Aircel drive its agenda to becoming a full-fledged national operator by 2009.” |
