Avaya GlobalConnect’s ERS is based on open standards. It thereby allows integration with fire alarm systems, IP surveillance systems, anti-theft systems, security alarm systems, telephony systems including non-Avaya systems etc. A trigger from any of these systems can be detected by ERS, and it has the capability to automatically alert the concerned people through SMS, voice call etc. |
Based on the severity of the crisis, ERS can even do a blast dial to key decision makers and take them all into conference so that necessary actions to respond to the crisis are taken fast. This eliminates the delays related to human intervention and sequential processing which could otherwise cost human lives.
Avaya’s IP telephones in the guest rooms further enhance the ability of the hotel to communicate with the guests during crisis. It allows staff to simultaneously send SMS or Voice Message to multiple guests (of a certain floor or the entire hotel) instructing them about the next course of action.
Even if the guest rooms do not have IP phones, the same communication can be achieved through blast dial capability of the ERS. The IP Telephony solution can also be integrated with the PA system based on the authorisation defined enabling PA announcements to be made from any telephone in the hotel premise.
Commenting on the launch, Samir Sayed, director, sales, Avaya GlobalConnect, said, “Post the 26/11 Mumbai terror attacks, we realised that hotels were extremely frantic to have an effective communication system in place. Their primary concern is the safety and security of their guests. Coming from these requirements, we came up with Emergency Response Solution. It enables seamless connectivity between hotel employees and guests at all times thereby enhancing efficiency and reducing risks.”