Karthik Sarma, chief people officer, WNS, leads WNS's HR function. He oversees talent acquisition, deployment, employee engagement, rewards management and leadership development. Prior to joining WNS, he worked for Infosys, where he was responsible for managing HR in North America, EMEA and APAC.
Established in 1996, WNS is a leading global BPO with a net revenue of $386.4 million as on 31 March 2009 and about 215 global clients. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enables WNS to deliver business value to the world's leading companies.
What has been the growth in the employee base in the last two-three years?
Our employee base grew from 9,838, as on 31 March 2006, to 14,424, as on 31 March 2007, i.e by 46.6 per cent in FY 06 and 25.5 per cent in FY07. The growth this fiscal has been 18 per cent from 18,104 as on 31 March 2008, to 21,356 as on 31 March 2009.
Talk about attrition rate in your organisation and your strategy to resolve it?
In Q4 FY09 (quarter ended December 2008), our attrition reduced to 22 per cent, down from 38 per cent in Q4 FY08. This is a significant increase in retention. We have always maintained a strong focus on our people and the retention initiatives undertaken in the last few years are showing results.
| "Learning and development is a significant part of our employee
proposition. We have tripled our investment in learning and development
this year." |
Do you consider yourself as an employer of choice? If so, why?
WNS is an employer of choice because of the value proposition we offer employees, which is not just monetary compensation but also career development, employee engagement, rewards and recognition. Learning and development is a significant part of our employee proposition. We have tripled our investment in learning and development this year. Apart from the WNS Learning Academy, we have tied up with institutes like Harvard Business Publishing, Symbiosis to offer customised programmes to our employees across all levels.
-- Vanisha Joseph
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