Free BPOtimes Newsletter
       W H A T ' S  H O T   I N  BPO
   Google
 Monday, June 17, 2019   Home    Advertise With Us     Contact Us    About Us     Archives
 News
 Deals & Contracts
 Business Buzz
 Movements
 Events
 Launches & Offers
 
 Features
 Trends
 Strategy
 Team Builder
 The Biggies
 Jetsetters
 Infrastructure
 Wellness
 Indulgence
 
 
DEALS & CONTRACTS
GTM Teleshopping Boosts Agent ...
Altitude Software Spotlights Unified ...
Accenture To Manage Rollout Of ...
WNS Signs Contract Extension With ...
Altitude Software And PLDT ALPHA ...
See More
BUSINESS BUZZ
Indian Industry must Prepare for ...
This Self-Learning Humanoid Could ...
Altitude Software Wins Best Customer ...
Jebsen & Jessen Communications ...
Major UAE-based Master Planned ...
See More
MOVEMENTS
Capgemini Appoints Devesh Nayel ...
Aspect Software Appoints Sanjay ...
Firstsource Appoints David Strickler ...
WNS Names Deepak Sogani As Chief ...
Persistent Systems Hires Sridhar ...
See More
EVENTS
16 Mar: BPO India Forum 2011
Firstsource Amongst CIO 100 Honorees
Upside Learning Amongst Emerging ...
12 Aug: BPO India Forum 2008
3 Jul: NASSCOM HR Summit 2008
19 Dec: Bangalore HR Summit 2008
Atento, b2s, Atlas Online Win ...
See More
LAUNCHES & OFFERS
World’s Most Inexpensive BI Solution ...
Drishti-Soft Launches Ameyo 3.0
EXL Releases LifePRO Version 16
Consilium Software Launches Next ...
Drishti-Soft Launches Ameyo Chat ...
Drishti Announces QPass - Queue ...
Altitude Software Launches Altitude ...
See More
MOST POPULAR NEWS
16 Mar: BPO India Forum 2011
WNS To Present At Investor Conferences
12 Aug: BPO India Forum 2008
Best HR practices for best in ...
India Tops As Financial Services ...
24/7 Customer’s Young Achiever: ...
RPO Is the Next Generation Of ...
Signature With Style: From Parkers ...
Detox To handle Stress After Effects
Using Technology To Increase Workforce ...
 
Home > BPO > International > Product Launch
Add Comments

Altitude Software Launches Altitude vBox 4.0 Altitude Software Launches Altitude vBox 4.0
 
--Press Release

 (1 Votes)

Tuesday, July 06, 2010:  Altitude Software, the leading independent global contact center solutions vendor, announces the release of Altitude vBox 4.0, a new version of Altitude’s full-featured SIP Server optimized to enable organizations of all sizes to deploy powerful, state-of-the art multimedia IP contact center solutions on a short time-frame.
The Altitude vBox is based on Asterisk, the world’s most popular open source IP PBX. It’s an infrastructure solution optimized by Altitude Software (a Digium Call Center ACD partner) to enhance contact centers’ performance, scalability, usability, and enable direct integration with Altitude uCI, Altitude’s customer interaction management suite. The Altitude vBox new release adds:

· High end scalability including support up to 2000 agents;
· Proven fault tolerance with very fast recovery times, achieving increased availability;
· Advanced management features, including easy-to-install processes and administration tools;
· A revamped GUI with centralized configuration and management.

According to the Gartner Report “A Technology Framework for Enterprise Unified Communications” (Bern Elliot, January 2010, G00173410) “voice is the most important real-time communication channel. Enterprise voice is typically delivered through a PBX or an IP-PBX. However, the voice area is evolving rapidly, with a wide range of software-based solutions entering the market”

Altitude vBox 4.0 installations can start with just a few seats and grow to meet any organization´s specific needs, enhancing features and functionalities along the way. IP-enabled agents can get started using Altitude Unified Desktop, an out-of-the-box multimedia agent desktop that includes an integrated SIP soft-phone, as well as the ability to integrate any custom desktop application or a third party CRM application, in order to provide data capabilities and multimedia interaction handling.

“Put together with the Altitude uCI contact center suite, the Altitude vBox allows organizations to rapidly deploy a powerful and highly scalable IP multimedia contact center solution and infrastructure at a very competitive cost,” says Miguel Lopes, Vice President, Marketing and Product Management at Altitude Software. “This is a great one-stop-shop solution and the right choice for established companies to achieve the rapid deployment of new sites or to tie flexible operations into legacy infrastructures.”

Contact Center start-up profits from low cost powerful infrastructure and applications to set-up successful, competitive business

YOURVOICE Contact Solutions, an innovative new contact center services provider in Portugal, relied on Altitude Software to set up, from scratch, a very flexible but powerful operation and enter the highly competitive contact center outsourcing market. Ricardo Delgado, Managing Director of the company, acknowledges the importance of the Altitude Software partnership: “With Altitude Software, we were able to have a high-productivity, low investment contact center up and running in a few weeks. Altitude solutions, especially the Altitude vBox, allowed us to successfully cope with high growth and triplicate our staff with little additional equipment costs, while continuing to ensure competitive quality contact center services to customers.”

Altitude uCI™ and Altitude vBox offer a complete solution that provides a fast implementation or smooth transition to VoIP. Depending on the operational needs of each organization, the new VoIP contact center can be up and running in hours, thanks to the fast hardware procurement and the pre-integration between Altitude vBox and the Altitude uCI™ suite. True to its "Freedom of Choice" commitment, the open architecture of the Altitude solutions also integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications.

 (1 Votes)


Related News:
 Apple to Hire Employees for its Hyderabad Facility  BPOTimes News
 5 Controversial Logo Changes Of Top Tech Startups BPOTimes News
 8 Fun Facts About Facebook BPOTimes News
 5 Hidden Features In Truecaller BPOTimes News
 7 Things You Didn't Know You Could Do With iPhone BPOTimes News
 
BPO News:
 India tops global outsourcing index  BPOTimes News
 Indian Industry must Prepare for a Massive Shift  BPOTimes News
 This Self-Learning Humanoid Could Pose Threat To The BPO Industry! BPOTimes News
 Jebsen & Jessen Communications Adds The Call Center School Certification Programmes To Training Portfolio In Southeast Asia BPOTimes News
 Altitude Software Wins Best Customer Service Award In Brazil BPOTimes News
 


TRENDS
LDRA Announces ESSS 2016 - Inspiring ...
Can India Leapfrog With IoT?
Productronica 2015 Celebrates ...
Radar For 3D Automotive Imaging ...
OPPO Plans To Setup Handset Assembly ...
IPC To Conduct NCEDAR 2015 Event ...
CyberOptics Reports Third Quarter ...
See More
THE BIGGIES
We wish to continue to build leaders
Attrition is something we have ...
WNS is an employer of choice
Employees are the backbone of ...
Headcount not directly proportionate ...
Our hiring is driven purely by ...
Our future success rests on our ...
See More
STRATEGY
Winning Companies Compete With ...
Talent Affirmation and Differentiation
Talent Development, Engagement ...
Building a Strong Talent Leadership ...
The Power of Your Leadership Value ...
See More
TEAM BUILDER
Best HR practices for best in ...
Global opportunities for Indian ...
The right mix: There's more to ...
New way to talent management
Take it easy with tech-enabled ...
See More
JETSETTERS
Talent is nothing, it's all about ...
"BPO industry offers multi-dimensional ...
Defying definitions
Pawan Sharma: KPIT Cummins' Most ...
Hiring Assets At Corbus: G.S. ...
See More
BETTER WORKPLACE
It's Still Open Arms For Work-From-Home ...
From Resign To Re-Sign
Make your workplace work for you!
"It pays to be with us for long"
Chill And Be Happy In Office
See More
INFRASTRUCTURE
Using Technology To Increase Workforce ...
VoIP QOS, an elusive goal?
Compound solutions for contact ...
Analytics to lead contact center ...
Is it the right time for Unified ...
See More
WELLNESS
Blogging BPO blues: All rights ...
Stress Buster On Its Way To Meet ...
Meet The New Stress Buster
Did You SLEEP Last Night (Day)?
Happiness: A Falling Graph For ...
See More
INDULGENCE
Signature With Style: From Parkers ...
Luxury Sedans On Indian Roads
Shirts And Ties That Tie
Trendy Time Pieces
Get A Dose Of Exotic Wellness ...
See More
© Copyright 2019 – EFY Enterprises Pvt Ltd, All Rights Reserved.