The Altitude vBox is based on Asterisk, the world’s most popular open source IP PBX. It’s an infrastructure solution optimized by Altitude Software (a Digium Call Center ACD partner) to enhance contact centers’ performance, scalability, usability, and enable direct integration with Altitude uCI, Altitude’s customer interaction management suite. The Altitude vBox new release adds:
· High end scalability including support up to 2000 agents;
· Proven fault tolerance with very fast recovery times, achieving increased availability;
· Advanced management features, including easy-to-install processes and administration tools;
· A revamped GUI with centralized configuration and management.
According to the Gartner Report “A Technology Framework for Enterprise Unified Communications” (Bern Elliot, January 2010, G00173410) “voice is the most important real-time communication channel. Enterprise voice is typically delivered through a PBX or an IP-PBX. However, the voice area is evolving rapidly, with a wide range of software-based solutions entering the market”
Altitude vBox 4.0 installations can start with just a few seats and grow to meet any organization´s specific needs, enhancing features and functionalities along the way. IP-enabled agents can get started using Altitude Unified Desktop, an out-of-the-box multimedia agent desktop that includes an integrated SIP soft-phone, as well as the ability to integrate any custom desktop application or a third party CRM application, in order to provide data capabilities and multimedia interaction handling.
“Put together with the Altitude uCI contact center suite, the Altitude vBox allows organizations to rapidly deploy a powerful and highly scalable IP multimedia contact center solution and infrastructure at a very competitive cost,” says Miguel Lopes, Vice President, Marketing and Product Management at Altitude Software. “This is a great one-stop-shop solution and the right choice for established companies to achieve the rapid deployment of new sites or to tie flexible operations into legacy infrastructures.”
Contact Center start-up profits from low cost powerful infrastructure and applications to set-up successful, competitive business
YOURVOICE Contact Solutions, an innovative new contact center services provider in Portugal, relied on Altitude Software to set up, from scratch, a very flexible but powerful operation and enter the highly competitive contact center outsourcing market. Ricardo Delgado, Managing Director of the company, acknowledges the importance of the Altitude Software partnership: “With Altitude Software, we were able to have a high-productivity, low investment contact center up and running in a few weeks. Altitude solutions, especially the Altitude vBox, allowed us to successfully cope with high growth and triplicate our staff with little additional equipment costs, while continuing to ensure competitive quality contact center services to customers.”
Altitude uCI™ and Altitude vBox offer a complete solution that provides a fast implementation or smooth transition to VoIP. Depending on the operational needs of each organization, the new VoIP contact center can be up and running in hours, thanks to the fast hardware procurement and the pre-integration between Altitude vBox and the Altitude uCI™ suite. True to its "Freedom of Choice" commitment, the open architecture of the Altitude solutions also integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications. |
