The new center, located at Manila, will give TCS a presence in the Philippines, capitalizing on the large pool of skilled BPO talent available in the country. The Philippines is the world’s second largest BPO destination outside India and the BPO sector is a US$9 billion industry employing 450,000 people in the country. |
“Our new BPO center in the Philippines strengthens our Global Network Delivery Model and allows us to enhance our delivery capability to our clients across Asia Pacific and the rest of the world. We’re very excited about the talent pool available in the Philippines for our new BPO centre and look forward to leveraging our best practices and technology excellence from around the world to further develop talent in this region,” said Vish Iyer, Head, Asia Pacific, TCS.
“TCS has the best in-class HR practices and we are replicating these best practices in the Philippines. Through this, we will aim to maintain a high level of engagement with our employees, which in turn will increase the certainty of business outcomes for our partners and clients,” added Mr. Iyer.
TCS BPO Services’ continued commitment to employee development and best practices in HR have recently earned it six awards at Asia’s Best Employer Brand Awards 2010 in Singapore. TCS BPO Services won the Award for Talent Management, Award for Excellence in HR through Technology, Award for Continuous Innovation in HR Strategy at Work, Award for Innovation in Recruitment, Award for Innovative Retention Strategy and Award for Excellence in Training.
TCS’ Business Process Services offerings include managing operations and business functions for all global customers. TCS’ deep domain expertise helps deliver core business processing services across industries, including analytics & insights and support processes such as accounting, human resources (HR) and supply chain management. TCS is unique in its ability to deliver customer value beyond SG&A processes and help customers not only reduce their cost of revenue (COGS) but also identify new revenue streams.
TCS partners with customers to accelerate co-transformation, and generate business value for customers through delivery excellence, risk management and through innovative models such as Platform BPO which delivers process as a service.
TCS’s Business Process Services (BPS) revenues were 11.5% of its total revenues for the fiscal year ended 31 Mar 2010.