Free BPOtimes Newsletter
       W H A T ' S  H O T   I N  BPO
   Google
 Friday, August 23, 2019   Home    Advertise With Us     Contact Us    About Us     Archives
 News
 Deals & Contracts
 Business Buzz
 Movements
 Events
 Launches & Offers
 
 Features
 Trends
 Strategy
 Team Builder
 The Biggies
 Jetsetters
 Infrastructure
 Wellness
 Indulgence
 
 
DEALS & CONTRACTS
GTM Teleshopping Boosts Agent ...
Altitude Software Spotlights Unified ...
Accenture To Manage Rollout Of ...
WNS Signs Contract Extension With ...
Altitude Software And PLDT ALPHA ...
See More
BUSINESS BUZZ
Indian Industry must Prepare for ...
This Self-Learning Humanoid Could ...
Altitude Software Wins Best Customer ...
Jebsen & Jessen Communications ...
Major UAE-based Master Planned ...
See More
MOVEMENTS
Capgemini Appoints Devesh Nayel ...
Aspect Software Appoints Sanjay ...
Firstsource Appoints David Strickler ...
WNS Names Deepak Sogani As Chief ...
Persistent Systems Hires Sridhar ...
See More
EVENTS
16 Mar: BPO India Forum 2011
Firstsource Amongst CIO 100 Honorees
Upside Learning Amongst Emerging ...
12 Aug: BPO India Forum 2008
3 Jul: NASSCOM HR Summit 2008
19 Dec: Bangalore HR Summit 2008
Atento, b2s, Atlas Online Win ...
See More
LAUNCHES & OFFERS
World’s Most Inexpensive BI Solution ...
Drishti-Soft Launches Ameyo 3.0
EXL Releases LifePRO Version 16
Consilium Software Launches Next ...
Drishti-Soft Launches Ameyo Chat ...
Drishti Announces QPass - Queue ...
Altitude Software Launches Altitude ...
See More
MOST POPULAR NEWS
16 Mar: BPO India Forum 2011
WNS To Present At Investor Conferences
12 Aug: BPO India Forum 2008
Best HR practices for best in ...
India Tops As Financial Services ...
24/7 Customer’s Young Achiever: ...
RPO Is the Next Generation Of ...
Signature With Style: From Parkers ...
Detox To handle Stress After Effects
Using Technology To Increase Workforce ...
 
Home > BPO > Indian > Product Launch
Add Comments

Drishti-Soft Launches Ameyo Chat 2.0 Drishti-Soft Launches Ameyo Chat 2.0
 
--Press Release


Tuesday, January 18, 2011:  Taking the multimedia customer interactions to a new level, Drishti-Soft launches Ameyo Chat 2.0. This live chat capability is an in-built tool in their award-winning contact center solution - Ameyo.
Offering collaboration within the team or mass online messaging (based on triggers/alerts/events) to the prospect/customer, Ameyo Chat 2.0 promises to be a value-add to the customer support services.

Enterprises can integrate live chat to their websites and configure the chat requests to be routed to the agents at their contact center. The enhanced Chat tool enables use of the same voice agents as chat agents. With complete logging of chat sessions, custom reports can be fetched and can be used for devising marketing strategies based on most frequented issues in agent-customer interactions.

Talking about the advantages of live chat, Sachin Bhatia, Business Head, Drishti-Soft says - "Customer interactions today are much more advanced and complex. With multiple communication channels at the discretion, it has become increasing important for next gen businesses to integrate their customer contact processes with new-age facilities like live chats. A tool that can provide monitoring & controlling of the web-sessions of the customers can be a real value-add. You can turn your agents into super agents by adding ability to collaborate with the customers for a co-browsing session and suggesting the right product giving an edge to end-customer experience. Drishti's Ameyo Chat 2.0 is a step towards future of business communication."

Prince Singh, Sr. Product Engineer, Drishti-Soft elaborates on the benefits one can achieve from Ameyo Chat 2.0 - "The new improved Chat tool is integrated with the Ameyo Agent Workbench to provide a unified interaction interface. The campaign managers can assign same agents to voice processes as well as chat sessions. They can also create custom routing policies for the chat requests received and designate the chat agents accordingly. Multiple concurrent chat sessions and re-routing of a chat session to another chat queue of a subject matter expert for better query resolution is also possible. Ameyo Chat 2.0 includes complete logging thereby contributing to the custom reports needed by a contact center. Multi-channel routing from single queue can also be implemented with Ameyo Chat 2.0"

Ameyo Chat enables real-time interaction between agents and customers. The obvious benefits include increased customer support productivity. This is simply due to the fact that written communication is easier to comprehend as opposed to verbal due to the differences in the language-based accents. Enterprises can convert their website visitors into prospective customers by integrating a live chat option to their websites. For any live chat session request, Agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. With multiple simultaneous chat sessions possible, agent time can be optimized by minimizing of idle times. Configuration of custom routing policies enables connecting the best agents to the chat session requests as per business policies. In case of non-availability of a particular agent or during conditions of overflow or configured holiday setting, the chat session can be re-routed to another chat queue. The chat logging tool of Ameyo chat 2.0 enables search & retrieval of chat logs as per various criteria including date, time, agent or customer. This provides for a creation of a unified customer history across all channels.



 
BPO News:
 India tops global outsourcing index  BPOTimes News
 Indian Industry must Prepare for a Massive Shift  BPOTimes News
 This Self-Learning Humanoid Could Pose Threat To The BPO Industry! BPOTimes News
 Jebsen & Jessen Communications Adds The Call Center School Certification Programmes To Training Portfolio In Southeast Asia BPOTimes News
 Altitude Software Wins Best Customer Service Award In Brazil BPOTimes News
 


TRENDS
LDRA Announces ESSS 2016 - Inspiring ...
Can India Leapfrog With IoT?
Productronica 2015 Celebrates ...
Radar For 3D Automotive Imaging ...
OPPO Plans To Setup Handset Assembly ...
IPC To Conduct NCEDAR 2015 Event ...
CyberOptics Reports Third Quarter ...
See More
THE BIGGIES
We wish to continue to build leaders
Attrition is something we have ...
WNS is an employer of choice
Employees are the backbone of ...
Headcount not directly proportionate ...
Our hiring is driven purely by ...
Our future success rests on our ...
See More
STRATEGY
Winning Companies Compete With ...
Talent Affirmation and Differentiation
Talent Development, Engagement ...
Building a Strong Talent Leadership ...
The Power of Your Leadership Value ...
See More
TEAM BUILDER
Best HR practices for best in ...
Global opportunities for Indian ...
The right mix: There's more to ...
New way to talent management
Take it easy with tech-enabled ...
See More
JETSETTERS
Talent is nothing, it's all about ...
"BPO industry offers multi-dimensional ...
Defying definitions
Pawan Sharma: KPIT Cummins' Most ...
Hiring Assets At Corbus: G.S. ...
See More
BETTER WORKPLACE
It's Still Open Arms For Work-From-Home ...
From Resign To Re-Sign
Make your workplace work for you!
"It pays to be with us for long"
Chill And Be Happy In Office
See More
INFRASTRUCTURE
Using Technology To Increase Workforce ...
VoIP QOS, an elusive goal?
Compound solutions for contact ...
Analytics to lead contact center ...
Is it the right time for Unified ...
See More
WELLNESS
Blogging BPO blues: All rights ...
Stress Buster On Its Way To Meet ...
Meet The New Stress Buster
Did You SLEEP Last Night (Day)?
Happiness: A Falling Graph For ...
See More
INDULGENCE
Signature With Style: From Parkers ...
Luxury Sedans On Indian Roads
Shirts And Ties That Tie
Trendy Time Pieces
Get A Dose Of Exotic Wellness ...
See More
© Copyright 2019 – EFY Enterprises Pvt Ltd, All Rights Reserved.