Wednesday, June 20, 2012:
Speaking at the BPO India Forum 2012, New Delhi, Tuck Chan, director, financial services solution, Aspect explained how outsourcing can help banks in any country to reduce their operational cost. Several big guns of the BPO industry joined the event to share ideas and expertise to determine the next S-Curve for the Indian BPO industry. Many feel that the Indian BPO market is still in its nascent stage and there is loads left to explore.
“Over 40 per cent of the BPO market is into financial services. Outsourcing is very important in banking sector, as for them, one of the most important thing is cost reduction. As for most countries, banking drives the GDP, outsourcing can help in a big way,” said Chan.