IDC included Genpact in the Leaders category based on the evaluation criteria of a vendor's current capability and menu of services and its strategy for the business. The research also analyzed how well the vendor's future strategy aligns with what customers will require in three to five years.
As described in the report, “Genpact's business analytics business unit has over 5,000 analysts, providing a broad spectrum of analytical services ranging from research and social media monitoring and analysis to data management and reporting through complex optimization, forecasting, and predictive modeling. These services help Genpact's clients to adequately leverage their data assets and add intelligence across their key P&L drivers such as increasing revenue, improving marketing ROI, reducing cost, ensuring supply chain optimization, managing risk and capital, and ensuring regulatory compliance. The industries serviced include banking and financial services, (capital markets), insurance, retail, consumer products, manufacturing, energy, transportation, automotive, healthcare, pharmaceuticals, and business services. Genpact has made significant investments in its Smart Decisions Lab that performs R&D to ensure that clients get relevant analytical solutions. Genpact also acquired related businesses in the past couple of years that broadened the company's analytics offerings, and it continues to look for acquisitions that bring boutique capability that are both concurrent and complementary to its current capabilities.”
This IDC study represents a vendor assessment of the business analytics (BA) services provided by business process outsourcers (BPOs) as of 2012 through the IDC MarketScape model at a worldwide level. This assessment discusses both quantitative and qualitative characteristics that define success in this market.
“Genpact is honored to be included among the leaders in IDC’s MarketScape Report, especially since this is the first time that a leading analyst firm has conducted a detailed assessment of the analytics services space,” said Pankaj Kulshreshtha, business leader, Analytics and Research, Genpact. “This recognition is a testimony of the value we have been adding to our clients, enabling them to leverage data, converting data to insights and delivering significant business impact for over 14 years.”