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Ameyo Automates Business Process For Startrek Logistics
Ameyo Automates Business Process For Startrek Logistics
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Monday, June 25, 2012:
Drishti’s IP-based communication suite, Ameyo powers business processes of leading logistics provider, Startrek. The former required a flexible solution to automate throughout all interactions and to manage the service deliveries. They required a solution that would improve their overall productivity and efficiently deliver the best service quality in any business scenario.
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Speaking on this, Ms. Sharmistha Majumdar, Head of Operations, Startrek Logistics says “To be successful in our industry, it is important for us to establish fundamental processes for superior service delivery to our customers. We required a solution that could effectively automate our entire process and enhance overall productivity. Ameyo replaced our previous legacy solution which did not provide us with the flexibility to improve our operations when needed. Furthermore, Drishti benefited us with a wallboard that allowed real-time performance tracking and enabled management to make changes on the fly with the aid of Ameyo Nodeflow Designer.”
Startrek Logistics provides supply chain services to both B2B and B2C customer segments. The leading logistics provider had recently acquired TNT’s domestic road operations and expects the business to grow at a rate of 35 percent over the next 5 years. Startrek Logistics is keenly gearing up for the B2C segment due to rise in online shopping from e-commerce and the need for supply chain to service the convenience required by consumers.
In order to address the need of Startrek for flexible and efficient operations, Drishti provided them with the Ameyo solution to power their overall business processes according to their needs. Additionally the leading logistics provider was benefitted with IVR, ACD, CRM, CTI and Voicelogging. The feature-rich capabilities of the solution enabled Startrek Logistics with end to end automation as well as the required flexibility to deliver the best service quality in any business scenario. |
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