Under the terms of the agreements, Genpact will provide its business process management expertise in order management and collections for both of Momentive’s key divisions in Europe. Genpact is currently engaged in transitioning the order management activities from Rotterdam to Bucharest for the Momentive Specialty Chemicals division of the company. The new Momentive was formed in October 2010 through the combination of the parent holding companies of Momentive Performance Materials Inc. and Hexion Specialty Chemicals Inc. (now known as Momentive Specialty Chemicals Inc.). Momentive has more than 100 manufacturing facilities and over 10,000 associates serving 20,000 customers around the world.|
Since 2006, Genpact has provided extensive services to the global specialty chemicals and materials leader to increase the effectiveness of its OTC, collections, complaints management, deductions, cash applications and customer service operations primarily out of Genpact’s European operations. Throughout the duration of this expanding partnership, Genpact has also provided additional value to Momentive including the development of an Information Center to better handle customer inquiries and requests. Genpact also applies its analytics expertise for Momentive’s distribution team by developing dashboards and analysis, efficiently distributing samples, and providing marketing resources.
“Momentive considers Genpact to be an extremely valuable partner who has delivered outstanding quality of work, so we are very happy to extend and expand this relationship to make our order-to-cash and collections operations even more effective,” Jeroen Verhoeven, vice president, Commercial Services, Momentive. “Genpact’s deep process expertise based on Lean and Six Sigma, as well as the analytical insights they’ve been providing for our operations, has generated significant business impact for Momentive’s business, including better customer service. We also have relied heavily on Genpact’s experience in transitions, operations, hiring and training.”
“Genpact is excited to expand the scope of our services to Momentive, as it reflects our track record of delivering outstanding business process management services to a global chemical leader,” said Patrick Cogny, senior vice president and business leader, Infrastructure, Manufacturing and Services, Genpact. “Momentive is one of Genpact’s first clients served out of our Bucharest delivery center, so we have evolved as Momentive has continued to grow into an even stronger company. We look forward to optimizing the OTC and collections processes for all of Momentive’s divisions that will result in greater business outcomes.”