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EBS Enhances Its Customer Service With Ameyo
EBS Enhances Its Customer Service With Ameyo
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Monday, August 13, 2012:
E Billing Solutions (EBS) is a business focused on providing a professional, consultative & merchant-centric payment processing service. They endeavor to benefit from quality and ring in increasing quantity of customers. As an e-commerce business, smooth reconciliation and multiple payment options on a single platform are some of the essential features made available by EBS to Merchants. EBS required a communications platform which provided a user friendly interface to acquire online payments, handle their world class security systems, and maintain quality control of the process on a constant basis. After careful evaluation they zeroed in on Ameyo which is a complete communications suite as their backbone technology to power their efforts for achieving the said goals.
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As Sandhya Ranjith from EBS explains “As the second largest online payment provider in the country we cater for online payment services and most of our clientele comprise of online or e commerce portals and BFSI’s. Due to the sheer size of our customer base our inbound customer service processes were stretched with heavy call volumes Though our earlier system was catering to our needs, we were in the search of a much more advanced system that would enhance our customer experience at par with the steeply increasing merchant base. Ameyo automated our process, allowing us to manage our call volumes with ease and provided us with qualitative and graphical data that helped us improve our customer service.”
Adding further Mr. Nishanth Chandran CEO at EBS opines “In our business, quality of communications is very important because we work closely with customers to determine payments and validate online transactions that they indulge in. For selecting our telephony system, Ameyo’s reliability was the most important differentiator. Beyond that, we were pleased to find a solution that could grow with us and supply advanced capabilities that would improve our business processes and enhance our customer service”
Sam Alexander from Drishti says “We provided EBS with the Ameyo solution for their inbound processes, with an integrated CRM which is synchronized with their third party ticketing system. In addition the solution also provides data and analytics on all the calls that are received” |
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