The prestigious event will be held at Grand Hyatt, in Goa from 10-12 October, 2012. Mr. Mike Sheridan, Executive Vice President of Global Sales from Aspect will address the delegates on day 1, on the topic "The Future of Customer Contact within Your Reach."
The Summit will feature more than 130 sessions which is nearly double from last year including Gartner breakout sessions, workshops, roundtables, end-user case studies, solution providers sessions and more to provide immediate actionable takeaways on today's hot topics such as business intelligence, mobility, context-aware computing, social media, cloud computing and much more.
Speaking about Aspect's address in the symposium, Mr. Sheridan says, "The contact center continues to remain a cornerstone to a company's customer experience strategy, and companies need to invest in next-generation contact center technologies to stay competitive. Having pioneered innovation in the space, Aspect continues to be a global forerunner in offering the integration of unified communications and collaboration enterprise technologies with next generation customer experience in optimizing customer-company interactions. The symposium provides an excellent forum for us to showcase our innovation and how Aspect Applications Foundation brings together the company's multichannel interaction management software and workforce optimization solution with Microsoft SharePoint, Lync and Dynamics CRM unified communications and collaboration technologies. Today, Aspect is helping the world's leading organizations engage with consumers on their terms."