Sanjeev Nair, Manager-Product Management for Matrix Comsec says - “Matrix has developed a range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions. Ameyo best suited our requirement to team up with our product and provide our customers with better service and customer experience. Matrix VoIP products are loaded with advanced features for PSTN, GSM/3G and ISDN network connectivity offering more opportunities to call centers to achieve cost optimization and high level of customer satisfaction. We look forward to a long association with Drishti-Soft through our strategic alliance.”
Sachin Bhatia, VP - Business Development, Drishti says - “The competitive business environment demands unmatched customer service in order to enhance its market reach and better brand image. To enhance on this and provide added differentiation to the business, we were looking for a reliable connectivity technology to connect with our communication solution , Ameyo. Matrix, with its extensive experience in Telco and VoIP domain, will enable us to widen market reach so that we can serve a more comprehensive set of enterprises and contact centers with solutions comprising of multimedia, dynamic queuing, intelligent routing, and comprehensive reporting and many more."
Businesses are looking to implement ICT solutions in various forms suited to specific business requirements for continuous growth, competitive advantage differentiation and improved productivity. Ameyo brings an innovative approach and Service Oriented Architecture (SOA) that simplifies communication processes, increases development & deployment speed, and provides flexibility while reducing IT costs.